All Sales are final on second hand merchandise. Always be sure before purchasing and read descriptions and condition carefully. Ask questions if unsure. We inspect each garment and item carefully and want to provide the best second hand quality items to our customers at great savings! If ever there is a problem with something you received we are willing to work with you. Please stop in or call the store anytime. You can also Facebook message us and we will respond as soon as possible. For our handcrafted or new products that have defects, please call customer service at (716) 483-0109 Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Exchanges (if applicable) on New items only! We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sweetrepeats@wny.twcbc.com and send your item to: Sweet Repeats Inc., 1739 FOOTE AVENUE EXT STE 4, 4, Jamestown NY 14701-9119, United States. Shipping To return your product, you should mail your product to: Sweet Repeats Inc., 1739 FOOTE AVENUE EXT STE 4, 4, Jamestown NY 14701-9119, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.